IT Operations Portal
NGC Energy Sdn Bhd — IT Operations
Assets, licences, endpoints and helpdesk — every metric routes into an agentic AI workflow with one-click hand-off to HR, Procurement, Finance or end users.
From hire to exit — accounts, devices, licenses, access, fully automated.
Hardware, software, warranties and renewals managed automatically.
Detect, resolve and escalate infrastructure issues automatically.
AI becomes the first-line support desk.
Continuously enforce IT security policies.
Automate purchasing, renewals and vendor coordination.
Turn IT data into actionable insights for leadership.
An AI manager that reviews the environment every morning and drives execution.
Total assets
1,529
All categories
Active
1,230
In repair
20
Laptops
588
Desktops
252
Servers
23
Active
1,308
81% used
Unused
106
Reclaim candidates
Expiring 30d
23
Annual renewals
RM 1,324,800
Monthly cost
RM 110,400
Duplicates
7
Critical vulns
4
Open CVEs
112
MFA gaps
64
Patch compliance
86%
EDR coverage
96%
Backup success
98.4%
Open
38
SLA breached
4
CSAT
4.4/5
Avg response
12 min
Avg resolution
4.2 hr
FCR
71%
Servers online
22/23
Uptime
99.94%
Storage used
71%
Avg CPU
47%
Avg RAM
68%
Live anomalies
6
Active users
1,031
New this month
14
Pending offboard
7
MFA enabled
967
Privileged
23
Dormant
38
Active vendors
29
Contracts
37
Expiring 60d
5
Open POs
20
In delivery
7
Pending PRs
13
Annual budget
RM 5,040,000
Utilised
61%
Remaining
RM 1,968,000
Cloud spend/mo
RM 110,400
Savings ops
RM 247,200
Idle cloud
13
Reclaim and reassign across new joiners to avoid renewing surplus seats at the August anchor.
No login activity since reassignment in March — cancel before September renewal window closes.
Annual renewal of RM 580K requires procurement approval; legal review pending on the new ULA terms.